Date:
27 September 2011
Times:
Arrival time: 07:30. Start Time: 08:00. End time: 17:30.
Venue:
GIBS, 26 Melville Road, Illovo, Sandton
Location:
Johannesburg, South Africa
JOHANNESBURG: 27 SEPTEMBER 2011
Gordon Institute of Business Science
The difference between mediocre and top performance lies not
in strategies, machinery, or even in processes - but in how people handle
crucial conversations and confrontations. Our research indicates that most
organisations are losing between 20 and 80 percent of their potential
performance because they have not mastered crucial confrontations.
Confrontations are about in-the-moment face-to-face accountability.
Crucial Confrontations comprise the very foundations of
accountability, and when they are handled poorly, they result in failed
promises, missed expectations, lack of accountability, and bad behaviour.
Delegates attending this one-day conference will be equipped
with a straightforward step-by-step process for identifying and resolving
performance gaps - those unpleasant realities standing in the way of
organisational success.
With this hands-on problem-solving approach, participants
learn to enhance accountability, improve performance, have better face-to-face
performance discussions and ensure execution.
Ron McMillan
Bestselling Business Author in Leadership, Influence, and
Communication and Recognised Entrepreneur. For more than twenty-five years, Ron
McMillan has helped union and first-level managers, CEOs, and corporate
executives become measurably more vital by advising them on topics including
team development, personal vitality, quality, communication, and
results-oriented leadership. Cofounder of VitalSmarts, Ron has researched
methods for driving rapid, sustainable, and measurable change in behaviors.
Bestselling Author
Ron is co-author of four New York Times bestsellers, Change
Anything, Crucial Conversations, Crucial Confrontations, and Influencer.
Recognised as a subject-matter expert in influence,
leadership, and workplace communication, Ron has been featured widely in the
national media including NPR, Inc. magazine, and the New York Times.
Seasoned Speaker
A gifted speaker, Ron has appeared at hundreds of
conferences, conventions, and management retreats such as the American Society
of Training and Development, Human Resource Development, and Direct Selling
Association. Additionally, Ron has spoken to executives at Lockheed Martin,
AT&T, Nike, Saturn, Hewlett-Packard, Ford, Sprint, Disney, Harley-Davidson,
Providence Healthcare, and Intel. Ron’s unrivaled ability to delight a crowd
and inspire his audience to improve their personal and professional lives has clients
asking for his return again and again.
Business Strategy Expert
A pioneer in the training industry, Ron is the former
co-founder of the Covey Leadership Center where he helped develop numerous
training programs including Principle Centered Leadership and The Seven Habits
of Highly Effective People.
In 2007, he and his co-authors were named Ernst & Young
Entrepreneurs of the Year for their work in founding and leading VitalSmarts, a
leader in corporate training and organisational development. VitalSmarts has
helped more than three hundred of the Fortune 500 realise significant results
using a proven method for driving rapid, sustainable, and measurable change in
behaviours.
Named the 2008 Business of the Year by The Association of
Learning Providers, VitalSmarts has also been ranked four times by Inc.
magazine as one of the fastest growing companies in America and has taught two
million people worldwide.
Costs:
R 3990
Booking:
Contact the individual below.
Enquiries:
Contact:
Gloria Bokaba
Tel: +27 11
771 4229
Fax:
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